So, this year I wanted to be like Ali and Jess and be hip/cool/booktrendy and purchase an E-Reader. Ali posted a month ago about her conversion to using the e-reader. Jessica has about three different versions of E-Readers (Jess is to E-Readers as I am to shoes, cooking utensils; as Ali is to athletic gear, surf stuff). Needless to say, I was feeling the pressure. Also, given that I live in Chicago and have been trapped in my house for a couple days because of the Polar Vortex, aka #ChiBeria, the E-Reader sounded pretty nice instead of going to the school bookstore for my textbooks and freezing to death in the process.
Through my boyfriend (and some googling) I was introduced to the Kindle Paperwhite. It’s light, small, and get’s the job done. I don’t need all the fancy things attached- I have a light laptop and a desktop; a tablet really would have been excessive. I read the reviews and it seemed great! So, with my new Amazon Prime account, I ordered away.
What the reviews didn’t tell me: this thing has a serious problem connecting to the internet. And while some of you may be thinking, “Oh boo hoo,” it’s not 3G, so the internet is the only way you can actually download books. (Although I think you can purchase a version with 3G, but you know, I live off of student loans). So every time I attempted, my new pink-covered little monster yelled, “I can connect to the network, but can’t connect to the Internet. MEHRR!” Okay, maybe not the MEHHR point, but after twenty times of trying, I felt like it was viciously laughing at me.
So, what do I do? I call Amazon. I talk to the first representative, and we run through everything I’ve already tried (I know some people are tech illiterate, but when I say “Ma’am, I’ve tried all of this,” please don’t make me do it again). She can’t figure it out, so I can transferred to a Kindle Specialist who does everything over AGAIN (even though I said I already tried these steps with the first lady) and then she says, “Well, it must be your internet service provider. If it isn’t, call me back and we’ll figure it out.” *Click* and there went my help line to the Kindle Universe.
So, here’s my thought on all of this. I am not a tech goddess, but as the progeny of my Dad (the ultimate master of all things tech), I know a decent amount. So if EVERYTHING in my house is wirelessly connected to my Apple Airport, and everything looks normal (IP, Subnet Mask, LAN IP) then why does my internet service provider have a ban on just my Kindle? What internet setting discriminates against a piece of tech that weighs less than 2 lbs? Like Comcast saying, “HEY! HEY YOU! We discriminate against technology that promotes literacy and imagination. YOU SHALL NOT PASS THIS FIREWALL, LITTLE E-READER! (Sorry, I have had a lot of coffee this morning).
My next step was going to be calling Comcast, but then my boyfriend kindly reminded me that my Dad tends to fix everything no one else can. “Honey, just call your dad- you know he’s better equipped than anyone else to handle this,” he said. So I dialed up Handy Dandy Dad, who walked me through how to easily fix the problem.
Why have I decided to write a blog post about this? Because in my frantic googling about how to fix this issue, I saw A TON of forums of people crying about their Kindle PW’s, getting two or three sent to them from Amazon and each one still not working. If you, like me, are getting the same error message, maybe I can help you (through the wisdom of my GENIUS father).
Ta-da! The Step by Step (with pictures!), How to Fix Your Little Monster (I mean, Kindle PW) Internet Connectivity Issues:
1. Go to the Home Screen and Click on the Menu Bar in the upper right corner. It looks like this:
2. When the Menu pulls down, Select “Settings.” It looks like this (or something close to it- just look for Settings):
3. The Settings Screen will have a Wi-Fi Network Option that you should select. It looks like this (guys, don’t squint too hard; it’s the second box down):
4. Now, after selecting Wi-Fi (my picture shows my Kindle as connected since I figured it out, so just ignore that), you will see the dialogue box asking you to select your network to connect. INSTEAD OF DOING THAT, go ahead and push the “Other” option box at the lower left corner of the dialogue box. Here’s a picture:
5. Okay, no that you have selected “Other”, now select the “Advanced” option in the next dialogue box. It should look something like this (See it? Right there, middle of the bottom bar in the dialogue box):
6. Yay, you’ve made it to the good stuff! Now, here is where stuff gets not as easy as pressing ten thousand buttons. You will be prompted to manually input all of your network information. In order to this, you will need to write down some information from your wireless network setting. Re: Apple computers, you can look at your System Preferences, then select Network, and then you should be able to view all of your internet settings; as for non-Apple, ehr, I don’t know that. Here is the information that you will need: Your network name, IP address, your subnet mask, your router address, your DNS address (if you can’t figure that out, just use google’s go to: 18.104.22.168), and you will need your internet password (the one you use to access the internet wireless with every other working electronic devise you have in your house/apartment). You will need to scroll up with your finger to go through and input all of this information in the dialogue box. Once finished, press connect! The beginning should look like this:
And, ta da! You should have been able to successfully connect to your internet. If you still can’t connect, it might be something with the actual device itself, in which you should demand that Amazon not force you to talk to your internet service provider and just replace the little monster. The connection should show up as your internet network. Some blogs suggested using the SSID (or default manufacture settings to connect with your router via the WPS button), but I found that to be not so helpful. For my issue, it was about how the Kindle was reading the IP address on my router. By manually correcting it (Now Little Jimmy, 2+2 DOES NOT equal five), the Kindle can now connect to the internet.
So, little monster, you are not Gandalf the Grey (nor the White for that matter): WE SHALL PASS AND CONNECT.
I really hope this post helps all of you holiday gift receivers that got this little bundle of joy that likes to throw internet-related tantrums. Just be disciplined and remember, you can control the little monster (or send it back right where it came from).
The Monster Kindle Tamer.